Shipping policy

Effective Date: August 6, 2025

Welcome to Ghazzal.pk! We’re glad you’re here and hope you enjoy your shopping experience. Please read our shopping policy carefully to understand how we operate and serve our customers.

1. General Information

Business Name: Ghazzal
Location: Lahore, Pakistan
Contact Email: Contact@ghazzal.pk
Phone Number: +92-305-5122072
Website: www.ghazzal.pk

2. Ordering Process

  • Orders can be placed through our website: www.ghazzal.pk.

  • After placing your order, you will receive an email confirmation.

  • Orders are processed within 1–2 business days.

  • If we are unable to fulfill any item(s), you will be notified and refunded accordingly.

3. Payment Methods

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer (upon request)

  • Mobile Wallets (e.g., Easypaisa, JazzCash – where applicable)

Note: Full payment or confirmation may be required before dispatch for customized or high-value orders.

4. Shipping & Delivery

  • We offer delivery across Pakistan.

  • Standard delivery time: 2–5 business days.

  • Delivery charges may vary based on location and order value.

  • Free shipping may be offered on select products or order amounts (check banners/promotions).

5. Returns & Exchanges

  • Returns and exchanges are accepted within 7 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • To initiate a return or exchange, contact us at Contact@ghazzal.pk or WhatsApp at +92-305-5122072.

  • Non-returnable items: Sale items, custom-made products, undergarments, or accessories (due to hygiene reasons).

  • The customer may be responsible for return shipping unless the item is defective or incorrect.

6. Order Cancellation

  • Orders can be canceled within 12 hours of placement or before dispatch.

  • Once the order is shipped, cancellation is no longer possible.

7. Product Descriptions

  • We make every effort to display product colors and descriptions as accurately as possible.

  • Slight variations may occur due to lighting or screen differences.

8. Customer Support

We’re here to help!
For questions, assistance, or complaints, reach us via:

9. Policy Updates

Ghazzal reserves the right to update or modify this Shopping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.